Reducing Red Tape
Course Content
A working definition of red tape
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The aim of cutting red tape
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The enabling environment and red tape
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1 Topic
The impact of red tape on business
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Three main kinds of red tape
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3 Topics
Red tape caused by rules and regulations
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Red tape caused by inefficient procedures and administrative systems
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Red tape caused by ineffective communication and information exchange
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Approaching red tape from different perspectives
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The rationale for reducing red tape
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2 Topics
Cutting costs
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Improving service delivery
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Important considerations when addressing red tape
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Diagnosing and addressing a specific red tape issue
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Problem identification, description and exploration
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3 Topics
Determine the scope and description of the issue
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Identify the symptoms and causes
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Assignment: Diagnose a specific red tape issue in your context
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Designing interventions and solutions: Quick wins
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Diagnosis and identification of potential solutions
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5 Topics
Using a cause and effect diagram for deeper analysis
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Mapping procedures and interfaces
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Detailed mapping of potential entry points
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Design better interfaces with service blueprinting
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Analysing issues resulting from rules, regulations and policies
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Summary of the Reducing Red Tape course
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